FAQs

How do I make a reservation?
Reservations can be made securely on our Hotel Sheraton website by clicking here. You can also make your reservation by calling our reservations team on 01253 352723 or FREEPHONE 0800 317295.

Are the prices quoted per room or per person?
All prices detailed are per person per night, unless otherwise stated.

Is Dinner included?
Dinner is only included where it is stated as being included in the rate description.

Is payment taken straight away from my card?
Credit cards are charged the full amount at the time of making your reservation when booking online. If you make your reservation direct by calling our reservations team, a deposit of £40 per adult will be payable upon booking, with final amount due upon arrival at the Hotel.

Which payment methods do you accept?
We accept the following methods of payment: Cash, Cheque*, Bank Card**, Hotel Sheraton Gift Vouchers

*If you are paying by cheque, this must be paid to the Hotel on your day of arrival. Cheques unfortunately won’t be accepted after your arrival date.
**We accept: Visa Credit, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Maestro. We do not accept American Express.

How can I get a copy of my receipt/invoice?
If you require a copy of your receipt/invoice please contact the Hotel directly on 01253 352723 or by email reservations@hotelsheraton.co.uk. Please include your confirmation number, guest name and arrival date when sending your request via email.

I am booking more than a year in advance?
Please contact the hotel directly as rates are only available online up to 365 days in advance.

I can’t find the dates I am looking for, what should I do?
If you cannot find your desired dates on the website this probably means that there is no availability at the time. Alternatively, contact the hotel directly on 01253 352723, it may be possible to secure a room this way.

The website is not working correctly, what should I do?
If you are having difficulty making a booking on the site please return to the site later that day. If possible. In instances of technical difficulty we endeavour to correct the problem as soon as possible and we appreciate your patience. Bookings can also be made directly with our reservations team on 01253 352723 or FREEPHONE 0800 317295.

How will I know my booking is confirmed?
When you have completed the booking process you will reach the booking confirmation page. This includes your reservation details as well as a confirmation number. You will also receive booking confirmation by email. Please note if your reservation is made over the phone a written confirmation will be sent or can be sent via email if requested.

I haven’t received my email confirmation, what should I do?
If you have not received your email confirmation, please contact our reservations team on 01253 352723.

I want to amend my booking, what should I do?
Please contact our reservation team on 01253 352723. Please have your booking confirmation number ready before calling. Please note that if you are changing your reservation date, we cannot guarantee that the room rate of the original booking will still be available, as prices change per date.

What is the cancellation procedure?
If you have booked direct with the Hotel and only paid a deposit, this deposit is non-refundable and the following cancellation charges applies:
8-14 days notice half of your holiday cost is due
4-7 days notice two thirds of your total holiday cost is due
3 days notice or less; the total cost of your holiday is due

If you have booked online, special terms and conditions apply. Your booking cannot be refunded and full pre-payment will be taken from your bank card at the time of booking.

It is strongly recommended that you take out holiday insurance. We are able to provide details of our preferred holiday insurance company on request.

I want to make a group booking, how do I go about this?
If you are making a booking for 4 or more rooms, this is classed as a group booking. To make your group booking, please contact the hotel directly on 01253 352723. Once deposits are paid, 2 copies of the group contract will be sent to the group organiser for them to confirm. One will then be signed and sent back to the hotel (a prepaid stamped envelope will be enclosed when you receive your contract). For all group bookings, the final balance is due 2 weeks prior to arrival.

What time is check in / check out?
Check in time is 2.30pm; check out time is 10.30am.

What time is breakfast / lunch / dinner?
Breakfast is served between 8am – 9.30am
Bar Snacks are served between 12pm – 2pm
Dinner is served 6.00pm – 7.30pm on Sunday – Thursday and 6.30pm – 8.00pm on Friday & Saturday

Are cots available?
Cots are available on request. Please make sure that your request is made to reservations prior to arrival. There is no extra charge for the hire of cots.

Is car parking available at the hotel?
We have a small car park at the side of the Hotel. This fits around 16-20 cars. There is also a small car park along the front of the Hotel and adjoining Hotel; Doric. This small car park is not owned by either Hotel. Due to our car parking being limited we cannot reserve or guarantee car parking.

Can I leave my luggage in the reception if I arrive before check-in starts?
You can leave your luggage with our receptionists at the reception desk at arrival. Please ask our receptionists on arrival.

Can I request a smoking room?
Unfortunately, all of our rooms are completely non-smoking.

Do you accept pets?
Unfortunately Hotel Sheraton does not allow pets in our building; with the exception of guide dogs. However, our sister Hotel the Elgin Hotel does allow pets. Find out more on their website www.elginhotel.com or call their reservations team on 01253 353535.

I stayed at your hotel and forgot something in my room. How can I get it back?
Please contact the hotel directly to check for lost property.

I stayed at your hotel and forgot to take my receipt. How can I get it?
We can reissue receipts. Please contact the hotel directly.

Where should I direct a complaint?
If you are unsatisfied with your experience, please contact our reservations team and ask to speak to a manager. You can also direct your complaint in writing to the Hotel Manager. Please send all correspondence to the following address:

Hotel Sheraton
54-62 Queens Promenade
Blackpool
Lancashire
FY2 9RP

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"The staff make the hotel what it is. They are all lovely, extremely helpful and great personalities."

Ms Sinclair

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54/62 Queens Promenade
Blackpool FY2 9RP

Tel: 0800 317295

Tel: 01253 352723

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